WebSep 30, 2010 · My question was if it is possibly to change "Created date" and "Resolved date". "Created date" is when I have open a new incident, normal this is correct. But in … Web6 Create a formula using unqualified structured references to calculate the days required to resolve the incident (Date Resolved – Date Created). 10 7 Add a total row to display the …
How to filter issues by dates - Atlassian Community
WebSep 17, 2024 · Sandra Atkins Sep 17, 2024. I've discoved a number of newly created Bugs on a Backlog where the Resolved date/time is identical to the Created date/time. My assumption is that this has happened because the Report has cloned a resolved Bug and then edited the fields (I'm still investigating this). WebAug 15, 2024 · This will allow for a new date to be added to the ' resolved time ' when the ticket resolution field is set again. The status 'Resolved' does not set the resolved time. Hope this helps, let me know if you have any questions or need clarification. Best practices on using the "Resolution" field Thanks, Brittany Raul Gongora Aug 15, 2024 • edited dianella heights primary
mysql: counting number of tickets which are open per day basis
WebSep 30, 2010 · Does anyone know if it is possibly to change "Created date" and "Resolved date". My customer whats to do this in incident's where he need to solve the issue before he makes the incident. In other words when he create the incident the issue is solved, but he wants the incient to match the time/date of the issue he have solve. Thanks. Jon WebSep 17, 2024 · The resolved date/time is set when it is resolved. Is the resolved field still set or does it show unresolved? If it is still set sending the issue through a transition that … WebMar 24, 2024 · Whenever an issue gets created and it'll calculate the reported date and created date, once the issue gets resolved then it changes the value by calculating the reported date and resolved date. However, I get an error if … dianella child health